Refund Policy

1. Introduction

   Congress Annual Services is dedicated to providing top-tier service and satisfaction to our clients. As an authorized partner of MCI Group and Maritz Global Events, we facilitate event and hotel bookings through these trusted organizations. This Refund Policy outlines the conditions under which refunds may be issued.

2. Authorization and Booking Process

   All event and hotel bookings made through Congress Annual Services are processed via MCI Group and Maritz Global Events. By using our services, you agree to the booking and refund terms established by these organizations.

3. Refund Eligibility

   Refunds may be considered under the following circumstances:

   • Cancellation of an event or hotel booking within the time frame specified in the service agreement.
   • Errors in billing or overpayment.
   • Services not rendered as agreed upon due to circumstances within our control.

4. Non-Refundable Situations

   Refunds will not be issued in the following cases:

   • Cancellations made after the deadline specified in the service agreement.
   • Change of mind or personal reasons not covered by our cancellation policy.
   • Failure to comply with the terms and conditions set forth by MCI Group and Maritz Global Events.

5. Refund Process

   To request a refund, please contact our customer service team with your booking details and reason for the request. Refund requests will be reviewed and processed within a reasonable time frame, usually within 10-15 business days.

6. Partial Refunds

   In certain cases, such as partial cancellations or changes to bookings, a partial refund may be issued. The amount of the refund will be determined based on the specific terms of the service agreement.

7. Dispute Resolution

   In the event of a disagreement regarding a refund, Congress Annual Services will work with MCI Group and Maritz Global Events to investigate and resolve the issue. Our goal is to reach a fair and satisfactory outcome for all parties involved.

8. Amendments to the Policy

   Congress Annual Services reserves the right to amend this Refund Policy at any time. Any changes will be communicated through our official channels and will be effective immediately upon posting.

9. Contact Information

   For any questions or concerns regarding this Refund Policy, please contact our customer service team. We are here to assist you with any issues related to your booking and refund process.