SERVICE FEES
- Introduction
Congress Annual Services is committed to providing exceptional service in partnership with MCI Group and Maritz Global Events. Our expertise in event and hotel bookings ensures a seamless experience for our clients. This page outlines the service fees associated with our offerings.
- Authorization and Partnership
As an authorized partner of MCI Group and Maritz Global Events, Congress Annual Services facilitates bookings for events and accommodations through these esteemed organizations. Our services are designed to meet the high standards set by our partners.
- Service Fee Structure
In addition to the standard fees charged by MCI Group and Maritz Global Events for bookings, Congress Annual Services applies an additional 20% service fee. This fee covers the value-added services we provide, including personalized booking assistance, detailed itinerary planning, and ongoing support throughout your event or stay.
- What the Service Fee Covers
The additional 20% service fee includes:
- Customized event planning and coordination
- Dedicated support for hotel and accommodation arrangements
- Assistance with special requests and modifications to bookings
- Comprehensive customer service before, during, and after your event or stay
- Fee Transparency
All service fees will be clearly itemized in your invoice, ensuring full transparency. Clients will be informed of the total cost, including the additional service fee, before finalizing any booking.
- Payment Terms
Service fees are due at the time of booking and are non-refundable. The total amount, including the 20% service fee, must be paid in full according to the payment terms specified in the service agreement.
- Value-Added Benefits
The service fee charged by Congress Annual Services is designed to enhance your overall experience, offering a higher level of convenience, support, and peace of mind. Our team is dedicated to ensuring that every detail of your booking is handled with care and precision.
- Amendments to the Policy
Congress Annual Services reserves the right to amend the Service Fees policy at any time. Any changes will be communicated through our official channels and will be effective immediately upon posting.
- Contact Information
For any questions or concerns regarding our service fees, please contact our customer service team. We are here to provide clarity and assist with any inquiries related to your booking.